Terms of Use


Cryptobase LLC (“Cryptobase,” “us,” or “we,” or “our) sells and purchases virtual currency through our kiosks. Your purchase or sale of virtual currency through a Kiosk, and your use of our website www.cryptobaseatm.com (the “Site”) and any mobile application (collectively, the “Services”), are each governed by these Terms of Sale. By using our Services you acknowledge that any transaction is conducted solely between you (or “User” or “Customer”) and Cryptobase and not on behalf of or for the benefit of any third party. Cryptobase reserves the right to change or modify these Terms of Sale at any time and in our sole discretion. The amended Terms of Sale will be effective immediately upon your use of any Kiosk on which the amended Terms of Sale are posted, and will apply to all purchase and sale transactions occurring thereafter. We encourage you to review these Terms of Sale each time you use the Services to ensure that you understand the terms and conditions that apply to your transactions using the Services.

This User Agreement (“Agreement”) is a contract between you and Cryptobase and applies to your use of Cryptobase website and all related sites, applications, services and tools regardless of how you access or use them. You must read, agree with and accept all of the terms and conditions contained in this Agreement. In addition, you must read, agree with the following agreements:

  • Terms of Service
  • Privacy Policy
  • Delivery Policy
  • Refund Policy

Disclaimer: We may amend this Agreement at any time by posting a revised version on our website and/or at our kiosks. The revised version will be effective at the time we post it. This is an important document, which you must consider carefully when choosing whether to use the Cryptobase Services. This Agreement also highlights certain risks of using the Cryptobase Services.

  1. Our Relationship with You.

1.1. Cryptobase is a Registered Money Services Business. As a registered Money Service Business, Cryptobase sells and purchases digital currency from third parties and then resells that digital currency to you and/or buys your digital currency in exchange for Fiat Sovereign backed currency such as USD. If you violate any portion of our terms, we have the right to refuse your transaction and prohibit you from using our Service indefinitely without reason or explanation.

1.2. Your Privacy. Protecting your privacy is very important to Cryptobase. Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your Information.

1.3. Privacy of Others. If you receive Information about another User through the Cryptobase Services, you must keep the Information confidential and only use it in connection with the Cryptobase Services. You may not disclose or distribute a User’s Information to a third party or use the Information for marketing purposes unless you receive the User’s express consent to do so.

1.4. Intellectual Property. “BitcoinDepot.com,” “Cryptobase,” and all logos related to the Cryptobase Services are either trademarks or registered trademarks of Cryptobase or its licensors. You may not copy, imitate or use them without Cryptobase’s prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Cryptobase. You may not copy, imitate, or use them without our prior written consent. All right, title and interest in and to the Cryptobase website, any content thereon, the Cryptobase Services, the technology related to the Cryptobase Services, and any and all technology and any content created or derived from any of the foregoing is the exclusive property of Cryptobase and its licensors.

1.5. Assignment. You may not transfer or assign any rights or obligations you have under this Agreement without Cryptobase’s prior written consent. Cryptobase reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.

1.6 Notices to You. You agree that Cryptobase may provide notice to you by posting it on our website, emailing it to the email address listed in your Account, sending an sms to the phone number listed in your Account, or mailing it to the street address listed in your Account. Such notice shall be considered to be received by you within 24 hours of the time it is posted to our website or emailed to you unless we receive notice that the email was not delivered. If the notice is sent by mail, we will consider it to have been received by you three Business Days after it is sent. You may request a paper copy of any legally required disclosures and you may terminate your consent to receive required disclosures through electronic communications by contacting Cryptobase as described in section 1.7 below. Cryptobase reserves the right to charge you a Records Request Fee to provide a paper copy.

1.7 Notices to Cryptobase. Except as otherwise stated below, notice to Cryptobase must be sent by postal mail to: Cryptobase, 99 SE Mizner BLVD Boca Raton, FL, United States and electronically to Support@cryptobaseatm.com.

1.8 You understand and agree that Cryptobase may send you informational text messages utilizing an automatic telephone dialing system. You also understand and agree that: (i) Cryptobase may send emails, including commercial emails, to the email address you provided to Cryptobase and (ii) such emails may be sent to a wireless device and you might be charged by your wireless carrier for the transmission of such emails. You may revoke consent to receive commercial emails from Cryptobase at any time. To the extent permissible under applicable law and regulation, Cryptobase reserves the right to close your Account if you withdraw your consent to receive telephonic or electronic communications.

  1. Accounts. In order to use some of our Services, you must create an account with Cryptobase (“Account”), or provide information sufficient for us to verify your identity each time you use the Services. If you create an Account you agree to: (a) provide accurate, truthful and current information when creating an Account or when using one of our Kiosks; (b) use your Account and the Services only for yourself, not share access with others, and not conduct transactions for others; and (c) promptly notify us if you discover or otherwise suspect any security breaches or misuse related to your account.

2.1. Eligibility. To be eligible for the Cryptobase Services, you must be at least 18 years old and a resident of the United States. This Agreement applies only to Users who are residents of the United States. By using the Services, you represent and warrant that you (a) are of legal age to form a binding contract; (b) have not previously been suspended or removed from using our Services; (c) have full power and authority to enter into this agreement and in doing so will not violate any other agreement to which you are a party; (d) are under the control of, or a national or resident of any country to which the United States has embargoed goods or services; (e) have not been identified as a “Specially Designated National” by the U.S. Office of Foreign Assets Control; and (f) have not been placed on the U.S. Department of Commerce’s Denied Persons List. If you are using the Services on behalf of a legal entity, you further represent and warrant that (i) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization, and (ii) you are duly authorized by such legal entity to act on its behalf.

2.2. Identity Authentication. You authorize Cryptobase, directly or through third parties, to make any inquiries we consider necessary to validate your identity. This may include asking you for further information, requiring you to provide a taxpayer identification number, requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report, or verifying your Information against third party databases or through other sources. Prior to your use of the Services, you must provide all information requested by Cryptobase at the Kiosk, Kiosk location by a Cryptobase representative, Site, or mobile application, which may include, but not be limited to: name, address, date of birth, social security number, driver’s license, or other government-issued picture ID (“Personal Information”). You acknowledge that Cryptobase, or one of its agents or employees or kiosks, will analyze and validate your identity by reference to the Personal Information to determine whether you qualify to use the Services (“Verification Process”). Your use of the Services may be delayed during the Verification Process, and Cryptobase disclaims responsibility for any loss, delay or other harm relating thereto. If you do not pass the Verification Process, or if you fail to provide any of the information required to access the Services, you will be denied access to the Services. If you believe your access to the Services has been wrongly denied, please contact us at support@cryptobaseatm.com.

2.3. Third Party Permissions. If you grant express permission to a third party to take specific actions on your behalf, or access particular information about your Account, either through your use of the third party’s product or service or through the API Access, you acknowledge that Cryptobase may disclose the information about your Account that is specifically authorized by you to this third party. You also acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. Further you acknowledge and agree that you will not hold Cryptobase responsible for, and will indemnify Cryptobase from, any liability arising from the actions or inactions in connection with the permissions you grant.

  1. Transactions: Kiosk & Physical Agent Transactions. The following terms apply to any purchase or sale of virtual currency carried out via a Kiosk or Physical Agent Location (each, an “Order”).

3.1. Order Information. You must provide all information requested by Cryptobase through the Kiosk in connection with any Order, including: (a) for purchase Orders, the amount of U.S. dollars you intend to spend in connection with the purchase and the virtual currency wallet address to which Cryptobase will send the virtual currency you purchase; and (b) for sales Orders, the amount of virtual currency you intend to sell. You are solely responsible for the accuracy of any Order information you submit.​

3.2. Offer Terms. When you place an Order, you will be able to view the specific terms and conditions applicable to your Order which will include: (i) a price at which Cryptobase will purchase or sell virtual currency to you, which include all applicable fees and (ii) for sale transactions only, the Offer expiration time, which is the deadline by which the virtual currency you intend to sell to Cryptobase must be received by Cryptobase or its designated agent. For sale transactions only, you will be shown the Offer Terms that also contains a QR code with Cryptobase virtual currency payment address, and a cash redemption code that is activated subject to fulfillment of the conditions set forth in Section 2.3(b) below (“Sales Ticket”).​

3.3. Order Completion. In order to accept Cryptobase’s offer to purchase or sell virtual currency, you must satisfy any terms and conditions stated in the Offer Terms, including without limitation, by fulfilling the requirements outlined below. (a) Purchase Order Completion. To complete your purchase of virtual currency from Cryptobase in accordance with the applicable Offer Terms, you must insert cash into the Kiosk to pay Cryptobase, where upon Cryptobase will send the amount of virtual currency calculated by the exchange rate specified in the Offer Terms to the virtual currency wallet address you provide within a reasonable timeframe; however, we cannot guarantee that the virtual currency will be transmitted to your address within any specific time frame. (b) Sale Order Completion. To complete your sale of virtual currency to Cryptobase in accordance with the applicable Offer Terms, the following must occur:(i) you must send virtual currency to the virtual currency address we designated in the Offer Terms (“Payment Address”), (ii) Cryptobase or its designated agent, must confirm its receipt of such virtual currency before the Offer expiration time provided in the Offer Terms expires. If the foregoing steps are successfully completed and all other Offer Terms are satisfied, then you will be provided U.S. dollars by the agent location in the amount specified in the Offer Terms or the Kiosk will disburse cash in the amount of U.S. dollars specified in the Offer Terms when send the required Bitcoin to the Cryptobase QR code displayed at the Kiosk. If you do not fulfill all requirements as outlined in the applicable Offer Terms, Cryptobase will not be bound by such Offer Terms and the original Order will be cancelled. For instance, your Order will be cancelled if the timeframe provided in the Offer Terms expires before you fulfill the steps outlined in this Section 2.3. If you send an incorrect amount of virtual currency to the Payment Address, this constitutes a new offer to Cryptobase, superseding the existing Offer Terms; and Cryptobase in its sole discretion may either cancel the order and return all the virtual currency that you sent in the form of a paper wallet or back to the original address you sent the bitcoin from, net of any network or transaction fees, or accept your new offer as follows: (i) if you send more virtual currency to the Payment Address than specified in the Offer Terms, Cryptobase will honor the Offer Terms and disburse the excess amount of virtual currency to the address from which you originally sent the bitcoin from, net of any network or transaction fees; or (ii) if you send less virtual currency to the Payment Address than specified in the Offer Terms, Cryptobase will round down your offer as necessary to the closest entry in the then-current Rate Table and disburse the excess amount of virtual currency to the address from which you originally sent the bitcoin from, net of any network or transaction fees. If your sales Order is cancelled for any reason and you have submitted virtual currency to Cryptobase, your virtual currency will be returned (net of any network and transaction fees) to the address from which you originally sent the bitcoin from; however, we cannot guarantee that the virtual currency will be transmitted to your address within any specific time frame. If your purchase Order is cancelled and you have inserted U.S. dollars into the Kiosk, your U.S. dollars will be returned, however you must contact support via email at support@cryptobaseatm.com immediately. You are responsible for remaining physically present at the Kiosk to receive any cash, receipts, or paper wallets, or to input any required information. Cryptobase is not responsible for your failure to receive any U.S. dollars or virtual currency returned or disbursed in accordance with these terms.​​

3.4. Receipts. Upon completion of a purchase transaction, you will either be provided with a paper wallet containing your virtual currency, or the virtual currency will be transferred to your designated virtual currency address, and if you may receive a text that contains the Offer Terms and actual amount of virtual currency purchased from Cryptobase. Upon your placement of a Sales Order, you will be provided with a QR code on the kiosk screen as mentioned above which contains the Cryptobase wallet address which you need to send the bitcoin to that you wish to sell. After Cryptobase has received your virtual currency, and after Cryptobase has dispensed U.S. dollars to you via one of our Kiosks, you may be provided with a SMS text to your phone number that contains the Offer Terms and the amount of U.S. dollars dispensed to you.

3.5. Online Transactions. Transactions may be placed online twenty-four (24) hours a day, seven (7) days a week or via physical Kiosk or physically at an authorized agent/dealer during available specified hours. All transactions will be confirmed in the order in which they were submitted. Upon confirmation, an e-mail or text message may be sent to the Customer. Cryptobase encourages all Customers to log into their bitcoin wallet account within twelve (12) hours of initiating a purchase or sale transaction in order to verify the transaction’s status and to review all payment procedures or transaction history.

3.6. ​Purchase Restrictions. We may, at our discretion, impose limits on the amount of money you can buy, sell or send through the Cryptobase Services, including money you send for purchases. Cryptobase reserves the right to unilaterally amend existing restrictions or implement new restrictions without notice at any time.

3.7. Price Confirmations for Customer Purchase Transactions. An estimated price is displayed at the time a Customer Purchase Transaction is submitted. However, the price at the time a transaction is submitted may be subject to market fluctuations. Cryptobase, at its sole discretion, may choose to require a Customer to have a portion of the intended purchase price, or the entire intended purchase price, in cleared funds, prior to placing an order. Should a Customer wish to cancel at any point after transaction has been completed at a kiosk, the Customer may be liable for cancellation fees as described in this agreement. Should a Customer wish to cancel at any point prior to when a transaction has been completed online, the Customer may be liable for cancellation fees as described in this agreement.

3.8. ​Price Confirmations for Customer Sale Transaction. A price is confirmed at the time a Customer Sale Transaction is submitted. The price at the time a transaction is submitted will be locked in, regardless of market fluctuations. Cryptobase, at its sole discretion, may elect to prevent a Customer Sale Transaction from being completed if it chooses. The Customer, in agreeing to these Terms and Conditions, acknowledges that Cryptobase will not be held liable for any potential losses incurred due to market fluctuations during this period.

  1. Payment.

4.1. ​Acceptable Methods of Payment – Customer Purchase Transaction. Cryptobase may choose to accept any of the following methods of payment for Customer Purchase Transactions: Cash; ACH or Wire via Bank Account (Online); and Debit Card (Online). Cryptobase reserves the right to choose to accept or refuse any method of payment, at any time, at its sole discretion.

4.2. ​Proceeds from Customer Sale Transactions. Payment options for a Customer Sale Transaction are as follows: Cash (Kiosk/ATM); ACH or Wire via Bank Account (Online); and Debit Card (Online). Cryptobase reserves the right to choose to offer or decline to offer any method of payment, at any time, at its sole discretion. Some payment options may be subject to a service fee, which will be presented to Customer prior to confirmation of order. While Cryptobase will make a best effort to process transactions near real-time, processing and settlement for Customer Sale Transactions may, in rare circumstances, take up to three (3) Business Days. Due to anti-money laundering legislation in the United States, Cryptobase cannot forward the proceeds from any Customer Sale Transaction to an individual who is not a designated account owner or holder.

4.3. ​Payments from Business Accounts. Any payment from a Customer Sale Transaction in a Business Account can be made in the business name only. For Sole Proprietorships, payment can be made in the business name or the sole proprietor’s name, provided proper authorization documentation has been received.

  1. ​ Transaction Cancellations.

5.1. ​When cancelling a transaction, market loss repayments may apply as a submitted transaction constitutes a binding agreement between Cryptobase and the Customer.

5.2. Customer Purchase Transactions. In the event a Customer Purchase Transaction is cancelled (whether by the Customer or by Cryptobase for failure to receive payment in full within the time stipulated above), market loss payments are due from Customer to Cryptobase. This fee is calculated based on whether there has been a loss in market value from the time the price is confirmed for a submitted transaction to the time a transaction is cancelled. In the event of market gain, no cancellation fee will be assessed. Under no circumstance is Cryptobase liable to pay Customer for changes in the underlying market price. 6. Account Balances.

6.1. ​Online Balances. Cryptobase does not currently provide the ability to hold funds online. Should we choose to do so in the future, if you hold a Bitcoin Balance online with Cryptobase, Cryptobase will hold your funds separate from its corporate funds and will not use your funds for its operating expenses or any other corporate purposes and will not voluntarily make your funds available to its creditors in the event of bankruptcy.

6.2. ​Assignment of Interest to Cryptobase. You agree that you will not receive interest or other earnings on the funds that Cryptobase handles as your agent. In consideration for your use of the Cryptobase Services, you irrevocably transfer and assign to Cryptobase any ownership right that you may have in any interest that may accrue on funds held. This assignment applies only to interest earned on your funds, and nothing in this Agreement grants Cryptobase any ownership right to the principal of the funds you maintain with Cryptobase. In addition to or instead of earning interest, Cryptobase may receive a reduction in fees or expenses charged for banking services by the banks that hold your funds.

6.3. ​Setoff of Past Due Amounts. If you have a past due amount owed to Cryptobase or a Cryptobase affiliate, subsidiary, or parent company, Cryptobase may debit your Account to pay any amounts that are more than 180 days past due.​​

6.4. Security Interest. ​To secure your performance of this Agreement, you grant to Cryptobase a lien on and security interest in and to the funds held in your Account in the possession of Cryptobase.

6.5 ​Requesting a Refund of Your Balance. At any time, you may request that your balance to be refunded if the transaction has not been completed. Your balance may be refunded by physical check or other agreeable medium of payment only to your Primary Billing Address. We will not send checks to P.O. Boxes. If you would like us to send a check to an address that is not your Primary Billing Address, you must contact Customer Service and provide the documentation that we request to verify your association with the address. If you fail to cash a check within 180 Days of the date of issuance, we will return the funds to your Online Balance (minus a Fee) if you choose.

  1. Closing Your Account.

7.1. ​How to Close Your Account. You may close your Account at any time by contacting Customer Service, which can be accessed online through the Cryptobase customer portal at any time, or by emailing support@bitcoindepot.com.

7.2. ​Limitations on Closing Your Account. You may not close your Account to evade an investigation. If you attempt to close your Account while we are conducting an investigation, we may hold your funds for up to 180 Days to protect Cryptobase or a third party against the risk of Reversals, Chargebacks, Claims, fees, fines, penalties and other liability. You will remain liable for all obligations related to your Account even after the Account is closed.

7.3. ​Escheatment of Dormant Accounts. If you do not log in to your Account for two or more years, Cryptobase may close your Account and send the Balance to your primary address, or, if required, escheat your Balance to your state of residency. Cryptobase will determine your residency based on the state listed in your primary address. If your address is unknown or registered as a foreign country, your funds will be escheated to the state of Florida. Where applicable, Cryptobase will send you a notice prior to escheating or closing your Account. If you fail to respond to this notice, your Balance will be escheated to the state. If you would like to claim your funds from the state, please contact your state’s Unclaimed Property Administrator.

  1. Fees. The following section outlines all fees that Cryptobase may charge the Customer in relation to digital currency exchange and payment products. Unless otherwise specified, all fees stated are in US Dollars. A transaction placed in other currencies will be converted based on the US Dollar exchange rate at the time the transaction is submitted.

8.1. Verification Fee. Cryptobase may at its own discretion charge a one-time verification fee for enrolling customers for the first time into its KYC platform or a third party KYC platform which would check against sanctions lists. This verification charge is non-refundable. By using the website or any kiosk or Cryptobase Service, you acknowledge the existence of the verification fee and agree that the fee is not refundable under any circumstance.

8.2. ​Exchange Service Fee. A service fee is applied to all exchange transactions and the fee will be communicated to the Customer prior to confirmation of the transaction. The transaction value and administrative fee are calculated/quoted in USD for U.S. dollar transactions, and may be calculated/quoted in USD equivalents for transactions in all other currencies, or in the currency of the transaction. The fee will wither be a flat fee or a percentage of the transaction amount.

8.3. ​Bitcoin Storage, Liability and Maintenance Fee. A storage fee of 5% of your account balance may be charged to the customer per month for any coins stored with Cryptobase longer than seven days after purchase. To avoid this fee, Customers may transfer digital currency to a non-Cryptobase wallet within seven days of purchasing.

  1. Risk.

9.1. ​Cryptobase has not offered or given and will not provide any investment advice in connection with any Customer Purchase Transaction or Customer Sale Transaction and has not offered or given any opinion with respect to the suitability of any transaction made or which might be made by the Customer. The Customer warrants that Cryptobase has not offered or given any investment advice to Customer in connection with the products and services offered by Cryptobase. In addition, Cryptobase has not given Customer any opinion with respect to the suitability of any of its products or services for Customer.

9.2. ​Market Risk. Customers should carefully consider the suitability of digital currency as an investment choice before taking any decisions that may affect their financial situation. Digital currency Balances are not insured by the Federal Deposit Insurance Corporation, National Credit Union Share Insurance Fund, or other similar program and may lose value.The purchase and sale of digital currency involves a high degree of risk and is not suitable for all persons. The purchase and sale of digital currency provides no guarantee of interest, yield or return. Losses may be incurred both as a result of price devaluation and if price gains do not exceed applicable fees, including those charged herein. The Customer has read and understands these Terms and Conditions and acknowledges that all risk of decline in the market value of any digital currency is the Customer’s risk and not that of Cryptobase. If the Customer has any doubt as to the suitability of digital currency as an investment, the Customer should contact an independent legal or financial advisor.

  1. Rules of Behavior. You must abide by all applicable laws including without limitation: all applicable International, Federal, State and local laws;all applicable money laundering laws and regulations; and all applicable money licensing laws and regulations. In connection with your use of our website, kiosk, any other Cryptobase service or in the course of your interactions with Cryptobase, other Users, or third parties, you will not: Breach this Agreement, the Commercial Entity Agreement, the Acceptable Use Policy or any other agreement or policy that you have agreed to with Cryptobase; Violate any law, statute, ordinance, or regulation (for example, those governing financial services, consumer protections, unfair competition, anti discrimination or false advertising); Infringe Cryptobase’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy; Sell counterfeit goods; Act in a manner that is defamatory, trade libelous, threatening or harassing; Provide false, inaccurate or misleading information; Send or receive what we reasonably believe to be potentially fraudulent funds; Refuse to cooperate in an investigation or provide confirmation of your identity or any Information you provide to us; Attempt to double dip during the course of a dispute by receiving or attempting to receive funds from both Cryptobase and the Seller, bank or credit card issuer for the same transaction; Control an Account that is linked to another Account that has engaged in any of these Restricted Activities; Conduct your business or use the Cryptobase Services in a manner that results in or may result in complaints, Disputes, Claims, Reversals, Chargebacks, fees, fines, penalties and other liability to Cryptobase, other Users, third parties or you; Integrate the Cryptobase Services in a manner inconsistent with Cryptobase integration guidelines; Allow your Account to have a negative Balance; Disclose or distribute another User’s Information to a third party, or use the Information for marketing purposes unless you receive the User’s express consent to do so; Send unsolicited email to a User or use the Cryptobase Services to collect payments for sending, or assisting in sending, unsolicited email to third parties; Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; Facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or Information; Use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission; Use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with our website or the Cryptobase Services; Violate any law, contract, intellectual property or other third-party right, or commit a tort, and that you are solely responsible for your conduct while using our Service. You further agree that you will abide by these Terms and will not: Use our Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying our Service, or that could damage, disable, overburden or impair the functioning of our Services in any manner, including any physical damage or defacement of a Kiosk; Use our Services to pay for, support, or otherwise engage in any illegal activities, including, but not limited to illegal gambling; illegally acquired music, movies or other content; sexually-oriented materials or services; fraud; money-laundering; terrorist financing; or the purchase or sale of illegal or controlled substances. Use our services to pay for ransomware Use our services to pay for backpage advertisements Use any robot, spider, crawler, scraper, or other automated means or interface not provided by us to access our services or to extract data; Use any hardware or software to bypass, disable, or interfere with the Services or the Verification Process; Use or attempt to use another user’s account without authorization; Attempt to circumvent any content filtering techniques we employ, or attempt to access any Services or area of our Services that you are not authorized to access; Develop or deploy any third-party applications, software, or hardware that interact with our Services without our prior written consent; Provide false, inaccurate, or misleading information Encourage or induce any third party to engage in any of the activities prohibited under these Terms of Sale. Take any action that may cause us to lose any of the services from our internet service providers, payment processors, or other suppliers;
  2. our Liability – Actions We May Take & Our Limitation of Liability.

11.1. ​Compliance and Due Diligence. The Customer is responsible for complying with all laws of the jurisdiction from which the Customer accesses the Cryptobase Website, Cryptobase kiosks or Cryptobase Services and the Customer shall at all times be solely responsible for obtaining any authorizations required by any authoritative body in such jurisdiction. The Customer has carried out reasonable due diligence to ensure that the purchase and sale of digital currency as provided under these Terms and Conditions is not contrary to any laws or regulations of the Customer’s governing jurisdiction, and that the acceptance of these Terms and Conditions by the Customer and the entering into of a Customer Purchase Transaction or Customer Sale Transaction is not contrary to any federal, provincial, state or any other law or regulation applicable to the Customer.

11.2. ​Protection of Electronic Identification Information. It is the Customer’s obligation to ensure that its Electronic Identification Information is kept secret. The Customer agrees to keep their Electronic Identification Information and all components thereof secret and safe to prevent unauthorized use.

11.3. Notification. If a Customer believes that any transaction or balance recorded in their account is incorrect, the Customer must contact Cryptobase immediately to notify Cryptobase of suspected unauthorized use of Customer’s Electronic Identification Information. Customers are responsible for ensuring the accuracy of the information displayed in their account, howsoever accessed. Cryptobase will not be held liable should a Customer fail to disclose any unauthorized use of Electronic Identification Information and Customer’s Cryptobase accounts.

11.4. ​Your Liability. You are responsible for all Reversals, Chargebacks, Claims, fees, fines, penalties and other liability incurred by Cryptobase, a User, or a third party caused by or arising out of your breach of this Agreement, and/or your use of the Cryptobase Services. You agree to reimburse Cryptobase, a User, or a third party for any and all such liability.

11.5. ​Temporary Holds for Disputed Transactions. If a User files a dispute on a transaction you were party to, Cryptobase may place a temporary hold on the funds in your Account to cover the amount of the liability. If you win the dispute, Cryptobase will lift the temporary hold. If you lose the dispute, Cryptobase will remove the funds from your Balance.

11.6. ​Reimbursement for Your Liability. In the event that you are liable for any amounts to to Cryptobase or owe any sums to Cryptobase, Cryptobase may immediately remove such amounts from your Balance. If you do not have a Balance that is sufficient to cover your liability, your Account will have a negative Balance and you will be required to immediately add funds to your Balance to eliminate the negative Balance. If you do not do so, Cryptobase may engage in collection efforts to recover such amounts from you.

11.7. ​Actions by Cryptobase. If we have reason to believe that you have engaged in any Restricted Activities, we may take various actions to protect Cryptobase, other Users, other third parties, or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:

11.7.1. ​​We may close, suspend, or limit your access to your Account or the Cryptobase Services (such as limiting access to any of your Payment Methods, and/or your ability to send money, make withdrawals, or remove financial Information);

11.7.2. ​​We may contact Users who have purchased goods or services from you, contact your bank or credit card issuer, and/or warn other Users, law enforcement, or impacted third parties of your actions;

11.7.3. ​​We may update inaccurate Information you provided us;

11.7.4. ​​We may refuse to provide the Cryptobase Services to you in the future;

11.7.5. ​​We may hold your funds for up to 180 days if reasonably needed to protect against the risk of liability; and 11.7.6. ​​We may take legal action against you.

11.8. ​Account Closure, Termination of Service, or Limited Account Access. Cryptobase, in its sole discretion, reserves the right to terminate this Agreement, access to its website, or access to the Cryptobase Services for any reason and at any time upon notice to you and payment to you of any unrestricted funds held in custody for you. If we close your Account or terminate your use of the Cryptobase Services for any reason, we may provide you with a general notice of our actions, however we don’t have to provide the specific reason. If we limit access to your Account, we may provide you with notice of our actions and the opportunity to request restoration of access if appropriate.

11.9. ​Acceptable Use Policy Violation. If you violate the Acceptable Use Policy then we may hold your funds up to 180 Days pending investigation of the violation.


11.11. ​Indemnity. You agree to defend, indemnify, and hold harmless each Cryptobase Party from any claim, demand, action, damage, loss, cost, or expense, including without limitation reasonable attorneys’ fees, arising out or relating to (a) your use of, or conduct in connection with, our Services, Site, mobile application, or any Kiosk; (b) your violation of these Terms of Sale; or (c) your violation of any rights of any other person or entity. If you are obligated to indemnify us, we will have the right, in our sole discretion, to control any action or proceeding and determine whether we wish to settle it, and if so, on what terms.

  1. Disputes with Cryptobase.

12.1. ​Contact Cryptobase First. If a dispute arises between you and Cryptobase, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and Cryptobase regarding the Cryptobase Services may be reported to Customer Service online through the Cryptobase Customer Portal at any time or emailing support@cryptobaseatm.com at any time.

12.2.​ Arbitration. All claims by customer or Cryptobase which cannot be resolved informally shall be resolved by binding arbitration conducted by a single arbitrator under the current applicable rules, procedures and protocols of JAMS, Inc. (JAMS)(www.jamsadr.com)(as amended) or the American Arbitration Association (AAA)(www.adr.org)(as amended). The Parties agree that is JAMEs or AAA are unable to unwilling to arbitrate the matter, the parties will agree upon a single arbitrator with a nationally or recognized arbitration firm to arbitrate the matters. Claims to be resolved by binding arbitration include, but are not limited to (1) all claims directly or indirectly related to the signing of this arbitration agreement, the validity and scope of this arbitration agreement, or any attempt to set aside this arbitration agreement, (2) all federal or state law claims related directly or indirectly to this Contract, the information Customer gave Cryptobase before entering this Contract and/or any past agreement or agreements between Customer and Cryptobase; (3) all counterclaims, cross-claims and third-party claims; (4) all common law claims of any kind including claims based upon contract, tort, negligence, fraud or other intentional tors; (5) all claims based upon a violation of any state or federal constitution, statute or regulation; (6) all claims asserted by Customer individually against Cryptobase and/or any of Cryptobase’s employees, agents, directors, officers, shareholders, managers, members, parent company or affiliated entities, including any claims for monetary or injunctive relief; (7) all claims asserted on Customer’s behalf by another person; (8) all claims asserted by or on behalf of Customer as a private attorney general against Cryptobase or its affiliated entities, and/or (9) all claims arising under or related to this Contract, any communications sent or received by and between Customer and Cryptobase or any claim arising from or related to Customer’s relationship with Cryptobase and its affiliated entities regardless of whether or not set forth above. If the dispute falls within the jurisdiction of a small claims court the claimant may, at its option, choose to arbitrate or file a small claims action. Any appeal of a judgment from a small claims court shall be resolved by arbitration as provided herein. Binding arbitration means that Customer waives: (1) any right to a jury trial; (2) any right to bring a lawsuit in a court (other than a small claims court as described above); and (3) any right to seek relief in any other forum or from any other agency. Any claim not decided by a small claims court will be decided by an arbitrator selected as set forth immediately above. Cryptobase and Customer agree that binding arbitration provides a simple, cost efficient method to resolve disputes quickly. Cryptobase and Customer agree that no class action lawsuit or class action arbitration of any type may be pursued by or on behalf of Customer or ordered by a Court or arbitrator and, in addition, that there shall be no joinder of parties, except for joinder of parties to the transaction covered by this Contract. By agreeing to binding arbitration, Customer and Cryptobase waive any right to bring or participate in a class action lawsuit or class action arbitration regarding any claim. Any claims must be brought in an a individual capacity and not as a plaintiff or class member in any purported class or representative proceeding and the arbitrator may not consolidate more than one person’s claim, and may not otherwise preside over any form of representative or class proceeding. The Parties understand and agree that this arbitration clause applies to all past, present and future claims, whether known or unknown by the Parties. Cryptobase may demand arbitration by sending written notice to the Customer at last known address provided by the Customer to Cryptobase. Customer may demand arbitration by sending written notice to Cryptobase at 99 SE Mizner Blvd Boca Raton, FL. The arbitration shall be held in Palm Beach County, Florida or in such other convenient location as the Customer and Cryptobase may agree. The arbitration may be held by telephone, videoconference or upon written submissions upon the request of the Customer. Unless the arbitrator’s award or controlling law specifically provides otherwise, Cryptobase and Customer will each be responsible for its own attorneys’ fees and other expenses. Unless the arbitrator’s award or controlling law specifically provides otherwise, Cryptobase will be responsible for the filing, administrative, hearing and arbitrator’s fees associated with arbitration. The arbitrator may award any form of individual relief including injunctive relief. The arbitrator’s award may be filed with and enforced by any court having jurisdiction. This arbitration agreement is made in connection with interstate commerce and shall be governed by the Federal Arbitration Act (FAA), but if for any reason the FAA does not apply, the arbitration agreement shall be governed by the laws of the State of Florida.

12.3. ​Law and Forum for Disputes. you agree that any claim or dispute you may have against Cryptobase must be resolved by a court located in Palm Beach County, FL. You agree to the exclusive jurisdiction and venue of the courts of the state and federal courts of Palm Beach County, Florida and consent to personal jurisdiction of the courts located within Palm Beach County, Florida. You agree to waive all defenses of lack of personal jurisdiction and forum non conveniens. This Agreement shall be governed in all respects by the laws of the State of Florida, without regard to conflict of law provisions.

12.4. ​No Waiver. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. 12.5. ​Indemnification. You agree to defend, indemnify and hold Cryptobase, its parent, officers, directors and employees harmless from any claim or demand (including attorneys fees) made or incurred by any third party due to or arising out of your breach of this Agreement and/or your use of the Cryptobase Services. Except as otherwise expressly provided, Cryptobase shall not be liable for any loss or damage, whether direct or indirect, resulting from the transactions contemplated by these Terms and Conditions. Cryptobase shall not be liable under any circumstances whatsoever for special, incidental, consequential, indirect or punitive losses or damages (including loss profits or lost savings), whether or not caused by the fault or neglect of Cryptobase and whether or not Cryptobase had knowledge that such losses or damages might be incurred. The limitations and exclusions in this clause shall apply to all claims of whatsoever nature, kind and description, whether arising from breach of contract, delay or non-delivery of services, negligence or otherwise.

12.6. ​Assumption of Rights. If Cryptobase pays out a Claim, Reversal or Chargeback that you file against a recipient of your payment, you agree that Cryptobase assumes your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in Cryptobase’s discretion.

12.7. ​Release of Cryptobase. If you have a dispute with one or more Users, you release and hold Cryptobase harmless (and our officers, directors, agents, joint ventures and employees) from any and all Claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.

12.7.1. Limitation on Actions. To the extent allowed by law, you agree and understand that any legal action against Cryptobase or its agents must be instituted within one year of the date any claim or cause of action arises and that any action filed after one year from such date shall be time barred as a matter of law. 13. General Provisions. 13.1. ​Limitations of Liability. IN NO EVENT SHALL WE, OUR EMPLOYEES OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR WEB SITE, THE CRYPTOBASE SERVICES, OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE). Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. OUR LIABILITY, AND THE LIABILITY OF OUR PARENT, EMPLOYEES AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE ACTUAL AMOUNT OF DIRECT DAMAGES.

13.2. ​Capital Gains/Income Taxes. Cryptobase does not report any Customer transactions to the Internal Revenue Service; however, the purchase or sale of digital currency may be considered reportable as taxable income. It is the Customer’s responsibility to contact a financial advisor for further information. Cryptobase will not be held liable for any capital gains or tax implications due to the purchase or sale of digital currency by the Customer.

13.3. ​Electronic Order Entry Risk Disclosure and Disclaimer.

13.3.1. ​​Cryptobase specifically disclaims any liability or responsibility for orders placed via the Cryptobase online order entry system, for any losses, or direct, indirect, consequential or incidental damages, which the Customer may recognize or incur as a result of the use of the Cryptobase online order entry system. Further, Cryptobase specifically disclaims any liability for the interruption, cancellation or other termination of the Cryptobase online order entry system or any other Cryptobase Services.

13.3.2. ​​Negligence. All orders placed through the order entry system are taken on a best efforts basis. Cryptobase shall not be responsible for errors, negligence or inability to execute orders. Nor shall Cryptobase be responsible for any delays in the transmission, delivery or execution of Customer’s order due to breakdown or failure of transmission or communication facilities, or to any other cause or causes beyond Cryptobase’s reasonable control or anticipation.

13.3.3. ​Possible System Failure. Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet based order entry. The Customer acknowledges that the order entry system is a mechanical system and as such may be subject to failure beyond the control of Cryptobase.​

13.3.4. ​​Internet Security. Cryptobase adheres to the highest security measures to ensure Customer data is protected against theft, loss, and corruption, and against the misuse and alteration of any Customer data stored on our servers. However, when a Customer accesses their account via a public or unsecured computer terminal or if a Customer chooses to share their account username and password (“Electronic Identification Information”), Cryptobase cannot guarantee the security of account data. Sensitive communication between the Customer and Cryptobase’s Website is always protected via encryption while in transit, using the SSL encryption standard. However, the Customer should be aware that Cryptobase has no control over the privacy of Customer e-mail communications with us. We highly recommend that Customers not include private and sensitive information in e-mails to Cryptobase, including, but not limited to, account numbers, balances, passwords, Electronic Identification Information, etc. Cryptobase will not be held liable for any damages suffered by Customers should they transmit confidential or sensitive information to us through e-mail.

13.4. ​Force Majeure. Cryptobase shall not be liable for any failure to perform its obligations hereunder due to fire, computer viruses, network failure, computer hardware failure, explosion, flood, lightning, act of terrorism, war, rebellion, riot, sabotage, orders or requests of any government or any other authority, legislative changes, strikes, lockouts or other labour disputes, or events or circumstances beyond its reasonable control, but Cryptobase shall use commercially reasonable endeavors to minimize dangers or losses to the Customer as a consequence of such events.

13.5. ​Not Legal, Accounting, Nor Tax Advice. Information provided on Cryptobase’s website is not intended to provide legal, accounting, or tax advice, and should not be relied upon in that regard. Cryptobase is not responsible in any manner for direct, indirect, special or consequential damages howsoever caused, arising out of the use of its website.

13.6. ​No Warranty. CRYPTOBASE, OUR EMPLOYEES AND OUR SUPPLIERS PROVIDE THE Cryptobase SERVICES AS IS AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. CRYPTOBASE, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Cryptobase has little control over the products or services that are paid for with the Cryptobase Services and Cryptobase cannot ensure that a buyer or a Seller you are dealing with will actually complete the transaction or is authorized to do so. Cryptobase does not guarantee continuous, uninterrupted or secure access to any part of the Cryptobase Services, and operation of our site may be interfered with by numerous factors outside of our control. Cryptobase will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, check issuances, and Cryptobase are processed in a timely manner but Cryptobase makes no representations or warranties regarding the amount of time needed to complete processing because the Bitcoin Services are dependent upon many factors outside of our control, such as delays in the banking system or the U.S. or international mail service. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you specific legal rights and you may also have other legal rights that vary from state to state.

13.7. ​License Grant. If you are using Cryptobase software such as an API, developer’s toolkit or other software application that you have downloaded or subscribed to your computer, device, or other platform then Cryptobase grants you a revocable, non-exclusive, non-transferable license to use Cryptobase’s software in accordance with the documentation. This license grant includes the software and all updates, upgrades, new versions and replacement software, as described herein for your personal use only. You may not rent, lease or otherwise transfer your rights in the software to a third party. You must comply with the implementation and use requirements contained in all Cryptobase documentation accompanying the Cryptobase Services. If you do not comply with Cryptobase’s implementation and use requirements you will be liable for all resulting damages suffered by you, Cryptobase and third parties. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code which is derived from the software. You acknowledge that all rights, title and interest to Cryptobase’s software are owned by Cryptobase. Any third party software application you use on the Cryptobase website is subject to the license you agreed to with the third party that provides you with this software. Cryptobase does not own, control nor have any responsibility or liability for any third party software application you elect to use on the Cryptobase website and/or in connection with the Cryptobase Services. If you are using the Cryptobase Services on the Cryptobase website, or other website or platform hosted by Cryptobase, or a third party, and are not downloading Cryptobase’s software or using third party software applications on the Cryptobase website or Kiosks, then this section does not apply to your use of the hosted Cryptobase Services.

13.8. Complete Agreement. This Agreement, along with any applicable policies and agreements on the Legal Agreements page on the Cryptobase website, sets forth the entire understanding between you and Cryptobase with respect to the Cryptobase Services and supersedes all previous agreements between the Parties. Terms, which by their nature should survive, will survive the termination of this Agreement.

13.9. ​Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

13.10. ​Time is of the essence of this Agreement.

13.11. Translated Agreement. Cryptobase may provide you with the ability to translate this Agreement to a language other than English. Any translation of this Agreement is provided solely for your convenience and is not intended to modify the terms of this Agreement. In the event of a conflict between the English version of this Agreement and a version in a language other than English, the English version shall apply.

  1. Definitions.
  • “Account” means a Personal or Business Cryptobase account.
  • “ACH” means the Automated Clearing House network.
  • “Add Funds” means your ability to add money to your Account Balance though an acceptable payment medium. • “Agreement” or “Terms and Conditions” shall mean these terms and conditions that shall govern the relationship between Cryptobase and the Customer with respect to the Website, except as otherwise specifically provided for, and as same may be amended from time to time, without notice;
  • “Balance” means any money that you have in your Cryptobase Account. The terms “money” and “funds” are used interchangeably in this Agreement.
  • “Business Account” means an Account used primarily for business purposes and not for personal, family, or household purposes.
  • “Business Day” shall refer to Cryptobase’s operational hours, between 9:00 am and 5:00 pm, Monday through Friday, excluding Saturdays, Sundays and any statutory and bank holidays; • “Business Days” means Monday through Friday, excluding Holidays.
  • “Chargeback” means a request that a buyer files directly with his or her credit card company or credit card issuing bank to invalidate a payment.
  • “Claim” means a challenge to a payment that a User files directly with Cryptobase.
  • “Confirmed Address” means an address that has been reviewed by Cryptobase and found highly likely to be that of the User to which it is associated.
  • “Customer Purchase Transaction” shall mean any sale operation whereby Cryptobase sells Bitcoin to its Customer;
  • “Customer Sale Transaction” shall mean any sale operation whereby Cryptobase purchases Bitcoin from its Customer;
  • “Customer Service” is Cryptobase’s customer support which can be accessed online through the Cryptobase customer portal at any time, or by emailing support@coinbaseatm.com or calling 305-702-0115.
  • “Customer” shall mean a customer who enters into a transaction with Cryptobase for the purchase or sale of Bitcoin and is in compliance with this these Terms and Conditions between the Customer and Cryptobase;
  • “Days” means calendar days.
  • “Default Payment Methods” means the order in which Cryptobase uses your Payment Methods to fund a transaction if you do not select a Preferred Payment Method.
  • “Digital Goods” means goods that are delivered and used in an electronic format.
  • “Dispute” means a dispute filed by a User directly with Cryptobase in the online customer portal pursuant to this Agreement.
  • “eCheck” means a payment funded using a sender’s bank account Payment Method that is held pending and not received by the recipient until it clears. When you send money using eCheck it will usually be held pending for 3-4 Business Days. The amount of time that it is held pending will increase if the payment is sent from a bank account outside the United States.
  • “Fees” means those amounts stated in this Agreement.
  • “Holidays” means New Year’s Day (January 1), Birthday of Martin Luther King, Jr. (the third Monday in January), Washington’s Birthday (the third Monday in February), Memorial Day (the last Monday in May), Independence Day (July 4), Labor Day (the first Monday in September), Columbus Day (the second Monday in October), Veterans Day (November 11), Thanksgiving Day (the fourth Thursday in November) and Christmas Day (December 25). If a Holiday falls on a Saturday, Cryptobase shall observe the Holiday on the prior Friday. If the Holiday falls on a Sunday, Cryptobase shall observe the Holiday on the following Monday.
  • “Information” means any confidential and/or personally identifiable information or other information related to an Account or User, including but not limited to the following: name, email address, billing/shipping address, phone number and financial information.
  • “Instant Transfer” means a payment funded using the sender’s bank account Payment Method in which Cryptobase credits the recipient instantly.
  • “Kiosk” means a Cryptobase ATM or a machine which hosts Cryptobase software and allows you to either buy or sell bitcoin.
  • “Payment Method” means the payment method used to fund a transaction.
  • “Personal Account” means an Account used for non-business purposes and used primarily for personal, family, or household purposes.
  • “Policy” or “Policies” means any Policy or other agreement between you and Cryptobase that you entered into on the Cryptobase website, or in connection with your use of the Cryptobase Services.
  • “Pooled Accounts” means Accounts at one or more FDIC-insured banks in which Cryptobase will place User Balances.
  • “Preferred Payment Method” means a Payment Method that you select to fund a payment instead of using the Default Payment Methods.
  • “Redemption Code” means the sequence of letters, numbers, and/or symbols placed on gift certificates, promotional coupons or other promotional offers and used to obtain a benefit.
  • “Reserve” means a percentage of the funds received into your Account that we hold in order to protect against the risk of Reversals, Chargebacks, Claims or any other liability related to your Account and/or use of the Cryptobase Services.
  • “Restricted Activities” means those activities described in section 10 of this Agreement.
  • “Substantial Change” means a change to the terms of this Agreement that reduces your rights or increases your responsibilities.
  • “Cryptobase Debit Card” means a Cryptobase branded debit card that is accepted anywhere that accepts MasterCard.
  • “Cryptobase Mobile” means a Cryptobase Service that allows you to transact through your mobile phone.
  • “Cryptobase Services” means all our products and services and any other features, technologies and/or functionalities offered by us on our website or through any other means.
  • “Cryptobase’s Website” shall mean and refer to Cryptobase’s Website, available at https://www.cryptobaseatm.com • “Cryptobase,” “we,” “us” or “our” means Coinbase LLC and its subsidiaries and affiliates.
  • “User” means any person or entity using the Cryptobase Services including you.
  • “Verified Account” means an Account status that reflects that Cryptobase is reasonably sure that a Cryptobase Account holder has legal control of one or more of his or her payment methods. A Verified Account status does not constitute an endorsement of a User or a guarantee of a User’s business practices.
  • “Viewable Online Proof of Delivery” means documentation that can be viewed online at the Approved Shipper’s website and includes the address to which the package was delivered.
  • “Viewable Online Signature Confirmation” means documentation that can be viewed online at the Approved Shipper’s website and includes the signature of the person who received the package.