Refund Policy

support@cryptobaseatm.com
305.702.0115

Refund Policy

By using this website or any goods or services offered by Cryptobase LLC (“Cryptobase”, “us,” “we” or “our”), you (“You”, “Your”, “Customer”) acknowledge and agree to this Refund Notice which is subject to and incorporated into the Terms and Conditions located at https://cryptobaseatm.com/terms-and-conditions/ and Privacy Policy located at https://cryptobaseatm.com/privacy-policy/ or such other URL or address as provided by Cryptobase from time to time.

Completed transactions and transactions to a wallet you do not control are not eligible for a refund.

Upon initiating a transaction or purchase from Cryptobase, you may not cancel the transaction. Because of the nature of the technology involved with cryptocurrency, transactions that have been initiated cannot subsequently be reversed. It is critical that you carefully review your order before finalizing it.

Notification

You acknowledge and agree you have a duty to provide accurate and complete information, as well as a duty to inspect your receipts. You must notify Cryptobase’s Customer Service Department via e-mail to support@cryptobaseatm.com  within fourteen days of the date of your order with Cryptobase. All refund requests received after this time period are not eligible for a refund. Under no circumstances will interest be paid on amounts refunded.

Refunds Generally

Only failed or incomplete transactions are eligible for a refund. Cryptobase reserves the right to determine, in its sole discretion, if you meet the criteria to be eligible for a refund. Cryptobase reserves the right to accept or reject any refund for any reason. Upon request for a refund, you have an affirmative obligation to cooperate with Cryptobase in the investigation of any refund request and shall provide any records or information related to your transaction with Cryptobase upon request (including, but not limited to, transaction numbers, copies of your receipt, and your wallet address). Should Cryptobase approve your refund request, you may only receive a refund to (in Cryptobase’s election) your bank account via ACH with a copy of a void check.

Refund Fees

A Thirty percent (30%) fee applies to any orders over $100.00 (including, but not limited to, interchange fees, general credit refund transaction fees, processing fees, and address verification fees). Any and all market gains on refunds shall belong solely to Cryptobase.

Without limiting any other legal or equitable rights and remedies that may be available to Cryptobase, Cryptobase may elect to apply any and/or all of your funds in its possession to satisfy your monetary obligations to Cryptobase and/or may offset any obligations that Cryptobase may have to you.

Timing of Refund

If your refund is approved, you can expect to receive your refund within 90 days of approval.

 

Arizona Refund Policy

Transactions completed on or after September 26, 2025 a customer is eligible to receive a full refund of the transaction amount if all of the following conditions are met:

  1. The customer is a new customer under Arizona law
  2. The customer has notified Cryptobase and provides a law enforcement report within 30 days.

Transactions completed before September 26, 2026 are not subject to this policy and will instead be governed by Cryptobase’s refund policy that was in effect at the time the transaction was completed.

 

Wisconsin Refund Policy

Transactions completed on or after April 9, 2026 a customer is eligible to receive a full refund of the transaction amount if all of the following conditions are met:

  1. The refund request is made no later than thirty (30) days after the date the transaction was completed; and
  2. The customer has notified Cryptobase, ,the Wisconsin Department of Financial Institutions, or law enforcement that the transaction was fraudulent or was conducted as the result of fraud.

If these conditions are satisfied, Cryptobase will refund the customer the full amount of the transaction, subject to any verification reasonably necessary to confirm eligibility and comply with applicable law.

Transactions completed before April 9, 2026 are not subject to this policy and will instead be governed by Cryptobase’s refund policy that was in effect at the time the transaction was completed.

 

Georgia Refund Policy 

Transactions completed on or after July 1, 2026 a customer may be eligible for a full refund if they satisfy all requirements under applicable Georgia law:

  1. The customer is a new customer under Georgia law.
  2. The transaction occurred within the customer’s 72 hours following registration with Cryptobase.
  3. The customer was defruaded, fraudently induced, or otherwise deceived into completing the transaction.
  4. The customer reports the suspected fraud to both Cryptobase LLC and an appropriate law enforcement agency within 5 days after the customers last qualifying transaction during the initial 72-hour registration period.
  5. The customer provides sufficient documentation reasonably requested by Cryptobase LLC to verify eligibility, including transaction information and police report or case number.

If all statutory requirements are satisfied, Cryptobase LLC will issue a refund within 72 hours after receiving the customer’s complete refund request and determining that the claim qualifies under Georgia law.

Transactions completed prior to July 1, 2026 are subject to Cryptobase LLC’s previous refund policy.

 

Illinois Refund Policy (Effective August 1, 2025)

All virtual currency transactions are generally final and irreversible. However, if you are the victim of fraud, you may be eligible for a refund under Illinois law.

  • New Customers: May receive a full refund for up to three (3) qualifying fraudulent transactions if you notify Cryptobase within 30 days of your last transaction and provide a police or other government agency report within 60 days of that transaction.
  • Existing Customers: May be eligible for a refund of qualifying fraudulent transactions under the same 30-day notification and 60-day report requirements.

To request a refund, contact Cryptobase at 305-702-0115, support@cryptobaseatm.com, or visit www.cryptobase.co/refunds-policy. Additional terms and eligibility requirements apply.